OKEx CEO Jay Hao just lately famous customer support as a pivotal side of enterprise, as a part of an interview with Cointelegraph’s Jeffrey Albus.
“I believe positively customer support is crucially essential,” Hao mentioned. “In spite of everything, the shopper is king.”
The crypto area remains to be younger
The crypto business arguably started with the inception of Bitcoin greater than 10 years in the past. As a part of a younger sector, many crypto and blockchain corporations are nonetheless discovering their sea legs of their merchandise, providers and choices, whereas others look to excellent their operations. Buyer suggestions generally is a essential a part of such improvement.
“With out prospects’ suggestions or ideas, or something like that, we’d miss a variety of issues,” Hao defined.
With out buyer enter, It’s like residing it a bubble
Hao talked about an analogy highlighting the precious perception customers deliver to corporations. “It’s like we’re constructing one thing in our personal storage not realizing what’s happening outdoors the world,” he added, noting the significance of buyer suggestions and perspective from the world outdoors that storage.
Hao additionally talked about the significance of buyer rapport with OKEx and the entity’s relationship with customers.
Binance, one other dominant participant within the crypto trade area, additionally values buyer interplay. Binance CEO and founder, Changpeng Zhao, or CZ, just lately mentioned he places about 20% of his time towards Twitter for group engagement.